Loading... Please wait...

Categories

Shipping & Returns

Shipping

WE DO NOT SHIP OUTSIDE AUSTRALIA, ONLY TO ADDRESSES WITHIN AUSTRALIA

1. We provide free standard shipping to Australian addresses for all website orders.

2. Contact us for costs for express shipping rates within Australia.

3. Free return shipping to Bushcraft Equipment does not apply except when the product is being returned for warranty.

4. When you place an order, we will estimate delivery dates for you based on your location and the availability of your items.

Returns Policy

You may return most items within 14 days of delivery with proof of purchase for a refund or exchange. The item must be in new condition with all packaging and labels. Cost of return postage to Bushcraft Equipment is at customer cost (excluding warranty items, which will be reimbursed for postage).

Our returns policy excludes all climbing and safety equipment (Personal Protection Equipment), baselayer clothing, clearance lines and paper products.

Returns are processed within 3 to 5 business days after the package arrives in our store. We will notify you by e-mail of your refund once your returned item has been processed.

If you need to return an item please contact us by:
email: sales@bushcraftequipment.com.au
or phone: 02 4229 6748

Warranties

Bushcraft Equipment takes pride in offering the highest quality outdoor gear available, and we stand behind everything we sell. All products are fully warranted against defects in materials and workmanship.

This warranty does not cover normal wear, abrasion, misuse, alteration, abuse, taking apart of the product, or improper washing and drying, damage caused by improper care, accidents, prolonged UV exposure or the natural breakdown of certain materials over long periods of time.

If a product you bought from Bushcraft Equipment ever fails due to a manufacturing fault or material defect, we offer repair or replacement subject to an assessment of the defect. In order to keep our products in use and out of landfills we prefer to repair items but if this is not possible it will be replaced. Items to be returned for a warranty assessment should be in a clean condition for OHS requirements and accompanied with proof of purchase from our store.

If you need to return an item please contact us by:
email: sales@bushcraftequipment.com.au
or phone: 02 4229 6748